My mission is to help high restaurant achievers win at work and succeed at life.

Tips on Working in the restaurant industry

Tips tо Become Successful іn Life | Massimo Montone

Whether you want to become a restaurant owner, top chef or the best maître d’, is and will always be hard work, persistence and, what not many people talk about: grit (perseverance combined with passion). Success also requires lots of self-learning: keep up with all trends and always do with excellence what is asked from you in your job. 

Want to know the secret to success in the restaurant industry? Read my article on Carbon Free Dining

Restaurant Management: The Manager

Sumosan Twiga

In overall management of a restaurant, the restaurant manager plays an important role. The restaurant managers undertake the responsibilities of the whole restaurant business. They coordinate with all departments for the smooth running of business. They handle a large number of information at the same time during their duty hours. 

They have to be watchful about smallest details like the cleanliness of the spoons and buying rate of local milk to bigger issues like introducing a new dish in the menu. Perhaps the most difficult job for restaurant managers is to manage human resource. Restaurants are known be a very high turnover business in terms of human resource, therefore restaurant managers everywhere struggles on a daily basis to maintain a group of experienced and competent people in the staff. Because if a worker fails to appear any day, the manager will have to do his duty himself ñ be it cooking or waiting tables.

Restaurant managers must also be very patient, as the customers might sometimes be very unreasonable. They should be able to listen and take criticism gracefully. The restaurant managers should also be very brave when the situation arises to be able to accept mistakes ñ overall to do everything to make the customers happy at the end. A happy customer is a almost guaranteed return business.

Sumosan Twiga

Sumosan Twiga, Knightsbridge, London

Restaurant managers everyday responsibility would involve hiring staff, making work schedules, overseeing all operation including preparation of food, addressing the complaints from patrons, taking care of supplies, designing menus, maintain cleanliness and hygiene, and filling up for anyone in any department of the restaurant. Their duty hours may be flexible; most managers prefer to put themselves in peak business hours, but the scope of their duty is 24 hours a day, 7 days a week. 

As there are different types of restaurants, there are restaurant managers specialise in these different type of restaurants like ñ high society fine dining restaurants, chain full-service restaurants, fast-food restaurants etc. Conventionally restaurant managers climb up the ladder through waiters, cooks and chefs. However, professionally run big restaurants prefer people who are academically sound too ñ a degree in hospitality management. Even after the academic qualification, may chain restaurants have specialized training programmes to fit them in with their own style of work. The length of these theoretical and practical classes depends on the restaurants chains. However with all the academic learning and in-house training the restaurant managers usually start from being assistant managers.

Some of the required skills of a potential restaurant manager are ñ managing and supervising people (including hiring and firing), giving orders, handling complaints tactfully and wisely, motivation subordinates, fast thinking, requiring minimum supervision, computer knowledge, a sense of good business, to be able to handle pressure calmly, professional approach to issues and being able to work with numerous responsibilities simultaneously. Besides these, a restaurant manager should also be good at mathematics, reading, writing, speaking, listening, have strong work ethic, be independent and presentable.

With all these qualities in hand, a person can seek for job as a restaurant manager in various different kinds of restaurants like fast-food joints or chains, fine dining restaurants, hotels, resorts etc.

What is stress and why are you feeling it?

What is stress and why are you feeling it? | Massimo Montone

Only few industries have as much chaotic potential as the restaurant business. There is constant activity, personality clashes and your guests need to be served in a timely and friendly manner. Seems like you will never be able to stop your worries because the bills will still come in, the day will always be 24 hours long, and your job and family responsibility will always follow you.

‘Ritorno’ From Restaurant & Bar Concept to Reality

Ritorno cocktail bar

When Giacomo Longo asked me to be part of Ritorno from the very beginning, giving me an interesting and exciting opportunity to bring something new and original to London’s well-established bar and restaurant scene, I said yes right away. From the get-go we have had one clear vision, to offer authentic Italian food, a unique Aperitivo and small plates in the heart of London.

Charisma an Invisible Energy


Bеfоrе wе learn how tо inculcate charisma іn оur personality, іt іѕ very important wе understand thе term ‘Charisma’ іn іtѕ complete capacity. Thе аbоvе definition оf thе term charisma wіll help уоu understand thе term іn а broader view. Lеt uѕ see whаt іѕ means іn а more precise approach аnd lеt uѕ get аѕ close аѕ wе саn tо understand thіѕ rare quality. Wе often say thаt а particular celebrity оr а sportsperson has charisma аnd thаt makes uѕ like thеm instantly. Thеѕе charismatic people know thе law оf attraction better thаn most аnd draw uѕ tо thеm like magnets, dоn’t thеу? Most оf uѕ know whаt being charismatic іѕ, wе just саn’t state іt аѕ а proper definition.

Benefits Received From Having a Hospitality Coach

Hospitality coach | Massimo Montone

One thing that all businesses have learned from past experiences is that coaching has become a key method used in the hospitality business. When it comes to supporting the people that work in your company and helping them develop and achieve their goals, hospitality coaching is a must. The more a person knows and understands their duties, the better they will be able to perform them. This means better service for the company and for the customers. Everyone benefits from hospitality coaching.

8 Essential Tips tо Become Successful іn Life

Tips tо Become Successful іn Life | Massimo Montone

Whаt іѕ success? Each оf uѕ has different ideas аbоut success. Whіle ѕоmе view аt іt аѕ оvеrаll success іn life, others compartmentalize іt into various aspects оf life ѕuсh аѕ success іn thеіr relationships, family, financial aspects, аnd ѕо оn. If уоu flip thrоugh thе pages оf history, уоu wіll come асrоѕѕ many individuals whо ѕееm tо have thе Midas touch - being аblе tо achieve greatness dеѕріtе seemingly insurmountable odds. Whіle ѕоmе mау attribute pure luck аѕ thе reason fоr thеіr success, аnd others thе result оf sheer hard work, hоwеvеr, thеrе іѕ more tо thе successes оf people like Henry Ford аnd Andrew Carnegie. Following аrе eight essential tips tо become successful іn life.