“The briefing” is an information session that must be performed every shift, 15 minutes before opening for business. It is important that it is always at the same place, at the same time. Emphasize the importance of everyone being on time and attending every meeting. During your 15 minute briefing, you must always use five
Understanding people
Understanding people is crucial in the restaurant business and is one of the key factors in success. Think for a moment you are required to deal with coworkers, customers, suppliers and competitors from all kind of backgrounds, genders and ages. Misunderstandings and conflict can easily happen. What are people skills and how can you improve
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